You can return an item (with the exception of custom orders and personalised goods) within 14 days or ordering. Please contact me as soon as possible to advise me that you are returning an item and then return the item within 14 days of receipt. The customer is responsible for all postage and packaging costs on returned items and items must be returned in the original packaging and condition as items which are returned and cannot be re-sold will not be refunded. On receiving the returned item a full product cost refund will be provided within 30 days.

Custom orders and personalised goods cannot be returned. Please make sure that the details you provide for customisation/personalisation are accurate as mistakes cannot be rectified once the product has been made and shipped.